Custom Backdrops, banners and any custom printed product (henceforth known as “backdrop or banner”) cannot be returned if not deemed to be the fault of TimelessBackddrops. The Buyer is responsible for ensuring all signage is met to their specifications. If there is a problem with your signage, please send an email to [email protected] If there are issues with any customer order, the discrepancy must be reported within 24 hours of receiving your order. If the discrepancy is not reported within our company’s time frame, TimelessBackdrops will not be liable for no refunds or exchanges (No exceptions). If the mistake in the order was deemed to be the fault of Timeless Backdrops LLC, the signage will be reprinted and shipped at our expense. All Floor-drops added to any backdrop order will qualify as a custom order. There is no returns for any and all custom orders. Customers are responsible for all return shipping costs.
Issues that are not covered:
Image quality greatly depends on the type of file that is sent. If the file is a raster (pixel based) image, increasing the DPI would not improve the quality. The only thing that it will do is decrease the quality. When you increase the resolution, your image editing software does calculations and fills in the space based on those calculations. Since the calculations are not 100%, the quality of the artwork decreases. There are three options to remedy this issue: A) Find new artwork (scalable vector format if possible) or B) Remake the current artwork (in a higher resolution original format) C) Print as is. A close up proof of your artwork will be sent, if it is deemed low-resolution. Please note that the artwork can still be print as is, but has to be approved by the Buyer. If the order is time sensitive, please notify your assigned representative to print as is. TimelessBackdrops will not be held liable for any delays or expedited shipping costs if we are not notified to print as is.
Typographical / Spelling / Grammar Errors:
Timeless Backdrops LLC is not liable for any typographical, spelling, grammar errors, etc. Please ensure all wording is proofed and corrected if necessary. All proofs are final.
Color is a perception that is different for everyone, TimelessBackdrops cannot guarantee an exact color match. Additionally, because of differences in the ink batch, print media, and color profile settings on our printers, your logo may not be the exact color as what appears on your computer screen.
Banner stands are individually checked for factory defects, damage, and/or missing parts. We strive to check and maintain a high quality of all banner stands before they are received. If your stand does not come with all of the necessary components, please notify us via email within 24-hours of receiving the package. We will mail out any required components. If the banner stand needs to be returned, the banner stand must be returned in its original packaging within 24-hours. The buyer is responsible for all return shipping fees. The original shipping cost involved in shipping is not refundable. A 10% restocking fee will apply if the item is not in returned with the original packaging.
Regarding Digital Proofs
If an order is placed through the Online Design Center, a digital proof is automatically sent to the email provided at checkout. This will serve as the final proof. All proofs are final. This proof will be printed as is, if payment is applied and there are no issues with image pixelation. The Buyer will be contacted through email if there are issues with pixelation. When a custom or personalized order is placed, the Buyer will receive a proof through the email provided at checkout. The artwork will be checked for pixelation and the Buyer will be notified if there are any issues with the artwork. All proofs are final.
Cancellation of Print Orders
If an order needs to be cancelled, please send an email at [email protected] at the earliest possible time. A written request is required for cancellations and cancellation request cannot be made over the phone. No refunds for custom orders after artwork has been started. If the backdrop or banner has already been processed for printing, the order is non-refundable.
Regarding Pick-up Orders
If the Buyer has requested a pick-up from our location, it is the buyer’s responsibility to retrieve the ordered items in a reasonable amount of time. The TimelessBackdrops warehouse is not a storage facility for backdrops or banners. Backdrops or banners that is not picked up within 14 days will be discarded. If the Buyer is unable to retrieve the items within the allotted timeframe, please notify us so accommodations can be made.